Frequently Asked Questions (FAQs)

SLEEPWEAR

How should I care for my silk pyjamas?

Our silk pyjamas are made of breathable charmeuse silk; hence, we highly recommend hand washing your garments with a mild detergent. If you decide to use a washing machine, it is best to choose a gentle, cold-wash cycle.

 

Can I personalize my silk pyjamas?

The monogram service is only available for bulk orders of five (5) and above. Kindly email  info.auroradesigns@gmail.com for your bulk order requests. 

 

PAYMENTS & DELIVERY

What payment methods can I use?

 Aurora Designs accepts three payment methods:

1. Bank Deposits

You may deposit your payments in any BDO or BPI branch in the Philippines. Kindly send a copy of the deposit slip or bank transfer transaction (for online banking) to info.auroradesigns@gmail.com for verification. Your order will only be processed upon receipt of your proof of payment. The bank account details will be provided upon checkout. 

 2. Cash on Delivery

The Cash on Delivery option is only available for orders within Metro Manila. If you choose this method, your payment must be given to the courier upon the receipt of your package. Our courier will notify you on the morning of your delivery date to ensure a smooth and easy payment collection. 

3. Credit Card / Debit Card

Credit Card and Debit Card payments are accepted through Paypal.

 

How long will it take for me to receive my order?

The weekly cut-off for orders is every Sunday at 11 PM. Please allow us one to two (1-2) business days for processing and five to ten (5-10) business days for delivery upon the complete receipt of your payment. Please take note that our items can be personalized; therefore, the completion process may take some time. Rest assured, you will be updated and notified regarding the status of your order via email. 

 

REFUNDS AND EXCHANGES

What is your exchange policy?

Aurora Designs does not accept returns and does not provide refunds. However, exchanging your items are possible for the following reasons:  

A. Damaged Products Upon Receipt

Example: If you received pyjamas with torn or stained fabric. 

B. Wrong Size Upon Receipt

Example: If you ordered a size small (S) but received a size medium (M).

Please take note that sizing miscalculations on your part will not be accepted as a reason for exchange. If you order a size small (S) but want a size (M) upon receipt of the parcel, Aurora Designs will not provide this for free. Kindly refer to the Size Chart on the left tab of the website for a more detailed guide. 

C. Wrong Order Upon Receipt

Example: If you ordered a Charlotte Set in Daisy White but received a Charlotte Set in Midnight Blue. 

Important Notice:

In order to be eligible for an exchange, you must email info.auroradesigns@gmail.com within seven (7) days upon receipt of the item. Your item must be unused, in the same condition as when you received it, and also in its original packaging.

 

SHIPPING AND TRACKING YOUR ORDER

What are the shipping costs?

Our shipping orders are as follows:

Area

Costs (PHP)

Within Metro Manila

PHP 80

Nationwide

PHP 150

Asia Pacific

Please contact us directly at info.auroradesigns@gmail.com

Bulk Orders
Please contact us directly at info.auroradesigns@gmail.com

 How can I track my order?

For local shipping, we use Ninja Van as our courier. Upon confirmation and fulfillment of your order, you will receive a tracking number in your provided email address. You may track your order here

 

CONTACT US

For customer inquiries and bulk orders, please email info.auroradesigns@gmail.com

For partnerships and PR, please email aurorabrand.co@gmail.com

For more information, click here.